Shipping Policy
All orders are processed within 7 – 9 business days.
We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders on the same day.
It is noted that your order processing time can be affected if the initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
ESTIMATED TIME OF ARRIVAL (Business Days) to our clients is 7 - 24 days.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means there is a delay in updating the information on the system, Please do not worry.
If it is over your estimated arrival date, please don't hesitate to contact us to handle this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
PLEASE NOTE:
The above time frame is only applied to orders to the US with the standard shipping method.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping products) may require a longer ship-out and/or delivery time frame.
Due to unforeseen delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologise for any inconvenience caused
Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.
Note: Because the product is made to order, it will be sent out immediately as soon as it finishes. Therefore, please be aware that your order might be separately shipped. We will handle the extra shipping cost to deliver every finished item to you in the shortest possible time.
If you have any questions, please contact us:
Address: 30 N Gould St Ste R, Sheridan, WY, United States, US, 82801
Email: support@365thegiftigy.com